Employee Resources & Support

1) Log into the Alayacare app  2) Create your scheduled shift (If you’d like to schedule recurring shifts, you may do so from a desktop, laptop or tablet) Click here to see how to do that: How to schedule recurring shifts 3) Review your client’s visit card 4) Clock into the appropriate scheduled shift (if you’re unable to get service to clock in online, you can switch to offline mode and it’ll upload your clock in/clock out times and notes once you’re able to access better service) 5) Check off service tasks (also called interventions) during, or at the end of the shift. Be sure to make a comment and include specifics for each task. *Service tasks are replacing Progress Shift Notes. 6) Record medications given (if applicable - this should be done at the time of administration and NOT at the end of your shift) 7) Clock out

Go back to your shift in the Alayacare app. Make sure you have completed the required forms and tasks. Add a visit note to inform us of the correct ending time for your shift. Then clock out Example: Forgot to clock out shift ended at 8pm

As soon as possible, clock in to your shift. Work your shift as normal, but be sure to leave a visit note informing us of the correct starting time. Visit Notes Section: (Forgot to Clock In) Example: Forgot to clock in. Shift started at 3pm

First Try Syncing The App Go to the hamburger menu at the top left of your app screen. (Three Line) Go to the Settings Tab (Shaped Like a Gear Wheel) Select Sync App. After you have done this try again. If this doesn't work try logging out and logging back into the app. If that fails Email payroll@kangaroocarehelp.com. In the email state the following Your Name Issue: (Couldn't Clock In) (Couldn't Clock Out) Date of Shift: Name of Your Client Start & End Time of your shift The notes for your shift that you worked that day: Goals, Outcomes ect. Example: Jane Doe 6/15/25 Johnny Depp 8am-3pm Worked on Hygiene, Going out into the community and Expressing Emotions. We started out today by cleaning up Jonnys room. He was upset we had to start with a chore so we talked about expressing his feelings in a respectful way and practiced options. We then cleaned his room and walked to the park. There he played and interacted with other kids. We walked back home and washed our hands and had a snack. I read to him from a book about Emotions and relating them to colors. Then we watched some TV and reminded him to wash his hands again for dinner. After eating I helped him clean up his plate and wash up again.

Add a visit note to your shift with a simple note stating Date: Total Miles Driven: And a brief summary of the locations you went to. Example: 8/1/26 Miles: 26 Where: Went to Safeway, Planet Fitness then back home Note: Not all clients have mileage available, and the amount of mileage you can submit is different depending on your client. Please reach out to one of our coordinators if you have questions about your specific client.

Each color indicates a different status: Blue: completed visit Grey: cancelled or visit on hold Red: unavailable Blue Outline: to be completed Green: clocked into a visit

Offline Mode allows DSP's to use the mobile app when they do not have access to internet. It must be enabled and configured for DSP's to use it. Offline Mode is available for both Android and iOS. For your convenience, along with detailed steps below. Setting up Offline Mode While you are online, tap the hamburger icon to open the main menu. Select Settings. Select Offline Mode Setup. Tap Modules to Download to select what will be cached when you download data for use in Offline Mode. Select only the necessary modules to speed up downloading time.  The following Modules will always be cached: These are optional, and you can enable them by going into Offline Mode Setup:                                                                                                                                                                                                                                                               Note that Caseload and All Report Forms are disabled by default to avoid downloading more data than is necessary at one time. Note that checking these modules could significantly increase your data usage.                                                                                 Note that the previous Schedule; Services; and Clients are now combined into one as they are all required to use offline Therefore, the main module that will always be cached is now Schedule and Service (includes schedule, clients, service tasks and attached forms) Tap Download Now. The number of days forward that you will cache is set at the system level. The date and time of your last download will always be available from this screen. You can always select Download Now to refresh your cached data.

Here is a link to all of the Alayacare App Training videos ALAYACARE TRAINING LIBRARY